Customer Relationship Specialist (Hybrid)

West Palm Beach, FL
Full Time
Business Development
Experienced

Customer Relationship Specialist (CRS)
Are You an Educator Looking for a New Challenge? Join Our Instructional Empowerment Team!
Are you ready to expand your impact beyond the classroom? If you have a passion for education, business development, and relationship-building—and want to help schools, teachers, and students thrive through innovative solutions—then we want YOU!
At Instructional Empowerment, we’re looking for a current or former K-12 educator with strong customer engagement, business development, and strategic growth skills. As a Customer Relationship Specialist (CRS), you’ll play a key role in driving adoption, expansion, and retention among our current customers while facilitating new accounts. You’ll be responsible for helping schools successfully activate, adopt, and grow product pilots and Marzano Evaluation Center (MEC) products and services.

Why This Role is Perfect for Educators:
✅ Leverage Your Classroom Experience: Use your deep understanding of K-12 education to help schools implement effective instructional strategies, evaluation tools, and professional development services.
✅ Drive Growth & Adoption: Work directly with schools to ensure they successfully activate and expand their use of IE’s solutions, including MEC products and services.
✅ Foster Meaningful Partnerships: Build long-term relationships with schools and districts to ensure ongoing support, satisfaction, and retention.
✅ Be a Strategic Consultant: Guide schools through the implementation process, helping them optimize their experience with our products and services.
What You’ll Be Doing:
🔹 Customer Engagement & Expansion: Engage directly with educators and administrators to ensure they successfully adopt IE and MEC solutions, leading to increased retention and long-term partnerships.
🔹 Strategic Relationship Building: Develop and nurture strong, consultative relationships with key customers, ensuring they receive ongoing support and guidance to maximize their success.
🔹 Data-Driven Business Development: Use customer insights, feedback, and performance data to recommend expanded solutions and additional services that enhance school outcomes.
🔹 Market & Adoption Analysis: Monitor customer engagement, usage patterns, and industry trends to proactively identify growth opportunities.
🔹 Problem-Solving & Advocacy: Act as the voice of the customer, collaborating with internal teams to ensure schools receive personalized solutions and continuous improvements.
🔹 Facilitating New Accounts: Support the onboarding of new customers, ensuring they receive the best solutions tailored to their needs.
Why You’ll Love Working with Us:
✨ You’ll Be an Impact-Driven Growth Partner: Help schools, teachers, and students unlock the full potential of IE and MEC solutions.
✨ Collaborative & Supportive Team: Work alongside a passionate team dedicated to transforming education.
✨ Hybrid Flexibility: Work from home on Mondays & Fridays, and join us in our West Palm Beach office Tuesday-Thursday. Occasional travel to schools, conferences, and districts.
What We’re Looking For:
✔ A Bachelor’s degree in Education, Business, or a related field
✔ 5+ years of K-12 classroom teaching experience
  • 2+ years of experience as Assistant Principal (or equivalent) or Principal
  • 2+ years of using Marzano Evaluation System as an evaluator is highly preferred
✔ Experience in customer success, business development, or education services (preferred but not required)
✔ A passion for building long-term relationships and driving growth
✔ Strong problem-solving and consultative skills to help schools implement solutions effectively
✔ Familiarity with CRM systems (Salesforce, HubSpot preferred) or a willingness to learn
Perks:
  • Be a part of a mission-driven team working to transform education
  • Competitive compensation and benefits package
    • 100% paid medical/dental/vision/LTD/STD/Life (Employee & Dependents) 
    • 15 Days PTO given upfront in your first year
    • 8 Paid Holidays + 2 Floating Holidays
    • 401K plan - 4% company match
    • Exceptional Onboarding Process
    • And many more benefits


Want to learn more about Instructional Empowerment?



EEO Statement
Instructional Empowerment provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, age, sex, gender identity or expression, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Ready to help empower schools and make a difference? Apply today! 

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