Customer Relationship Specialist

Remote
Full Time
Business Development
Experienced

Customer Relationship Specialist (CRS) 
Full-time/Remote in Southeast US

Are You an Educator Ready to Make an Impact Beyond the Classroom?
Join the Instructional Empowerment Team and Combine Your Passion for Education with a Customer-Centered Mindset
Are you a current or former K–12 educator with a knack for connecting with people, solving problems, and staying organized? Are you looking to use your education experience in a new way by helping school leaders identify solutions that support their goals while building strong, responsive customer relationships?
At Instructional Empowerment (IE), we’re looking for a relationship-focused, results-oriented educator to join us as a Customer Relationship Specialist (CRS). In this role, you’ll work with school leaders who have expressed interest in IE and Marzano Evaluation Center (MEC) products and services, guiding them from initial conversation through quotes, purchase decisions, and ongoing support.
The CRS role combines customer relationship management, consultative conversations, transactional sales, and cross-functional coordination. Success comes from strong communication, attention to detail, initiative, sound judgment, and the ability to keep opportunities and customer needs moving forward.
Why This Role Could Be a Great Fit
✅ Bring Your K–12 Perspective: Your experience working in a school setting can help you communicate confidently with school leaders and understand the language, priorities, and day-to-day realities of K–12 education.
✅ Build Meaningful Customer Relationships: Serve as a consistent point of contact for school and district leaders, helping them navigate questions, next steps, and available IE and MEC solutions.
✅ Help Customers Move from Interest to Action: Guide leads and existing customers through the purchase process by understanding their needs, recommending appropriate options, preparing quotes, and maintaining consistent follow-up.
✅ Own Your Work and Keep Things Moving: Manage customer communication, follow-up, opportunities, and next steps with a high level of organization, initiative, and attention to detail while contributing to team and revenue goals.

What You’ll Be Doing
🔹 Manage Leads and Transactional Sales

  • Partner with Marketing and other internal teams to follow up with assigned leads and guide potential customers through the purchase process.
  • Conduct discovery conversations with school leaders to understand their needs and connect them with relevant IE and MEC products and services.
  • Prepare and revise quotes, communicate next steps, and maintain consistent follow-up through purchase decisions and receipt of purchase orders.
  • Manage assigned opportunities in Salesforce by documenting customer communication, maintaining accurate records, and keeping follow-up tasks and next steps current.
🔹 Build and Maintain Customer Relationships
  • Build trust with school and district leaders through responsive, consistent, and customer-centered communication.
  • Serve as an ongoing point of contact, helping answer questions and connecting customers with the appropriate internal teams when additional support is needed.
  • Maintain relationships with existing customers through proactive check-ins related to product use, additional needs, and renewals when applicable.
  • Reengage previous leads and customers when appropriate to support current needs and maintain relationships.
🔹 Support Product Adoption and Ongoing Engagement
  • Help customers transition from purchase to use by ensuring they know where to go for implementation, technical, or service-related support.
  • Use available customer, Salesforce, or product usage information when appropriate to inform follow-up conversations and identify areas where additional support may be helpful.
🔹 Recommend Solutions Based on Customer Needs
  • Listen to customer goals, challenges, priorities, and budget considerations to help identify appropriate products, services, or levels of support.
  • Explain available options clearly and help customers determine which solution best fits their current needs and resources.
🔹 Collaborate Across Teams to Support Customers
  • Communicate customer needs, questions, and concerns to the appropriate internal teams.
  • Work cross-functionally with Sales, Marketing, Professional Services, Operations, Fulfillment and Scheduling, and other teams to support a seamless customer experience.
  • Maintain ownership of customer questions or issues that require internal coordination, keeping the customer informed until the appropriate next step or resolution is reached.

What You’ll Bring
✔ Bachelor’s degree
✔ 2–3 years of recent K–12 experience, preferably within the last 5–7 years, with a strong understanding of school environments, educator needs, and K–12 terminology
✔ Strong customer-first mindset and relationship-building skills, with the ability to listen carefully, understand customer needs, and communicate thoughtfully and responsively
✔ Exceptional attention to detail and follow-through, including the ability to manage multiple priorities, maintain accurate records, and keep ongoing tasks and customer commitments moving forward
✔ Excellent interpersonal and communication skills, including comfort initiating conversations with school and district leaders you may not already know
✔ Strong problem-solving and judgment skills, with the ability to work through ambiguity, identify next steps, and know when to involve others
✔ Comfort with customer-facing conversations and transactional sales, or a willingness to learn how to guide customers through discovery, recommendations, quotes, and purchase decisions
✔ Comfort using CRM systems such as Salesforce or HubSpot, or a willingness and ability to learn
✔ Experience in school leadership, instructional coaching, customer relationship management, sales, or another customer-facing role is preferred but not required

Perks: 

  • Be a part of a mission-driven team working to transform education 

  • Competitive compensation and benefits package 

  • Salary range - $60,000- $70,000 

  • A comprehensive insurance plan for medical/dental/vision/LTD/STD/Life (Employee & Dependents)  

  • 15 Days PTO given upfront in your first year 

  • 8 Paid Holidays + 2 Floating Holidays 

  • 401K plan - 4% company match 

  • Exceptional Onboarding Process 

  • And many more benefits 

 
Want to learn more about Instructional Empowerment? 

  • See what our employees have to say Glassdoor 

 
 
EEO Statement 
Instructional Empowerment provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, age, sex, gender identity or expression, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 
Ready to help empower schools and make a difference? Apply today!  

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