Technical Customer Support Representative

Blairsville, PA
Full Time
Entry Level

Instructional Empowerment offers 100% EMPLOYER PAID MEDICAL/DENTAL/VISION INSURANCE, 401(K) with company match, 15 days starting PTO given up-front and many more amazing benefits. Plus, we offer an extensive training plan to ensure you are fully prepared to bring your best foot forward!

**On-The-Job Training Provided**

Are you a problem-solver at heart and love helping others resolve issues? Are you seeking a customer-centric role that allows you to bring a thoughtful and critical-thinking mindset to the position?

If so, then our Technical Customer Support Representative role may be the perfect fit for you. In this entry-level role, you will be the front-line support for clients ensuring that they are satisfied with Instructional Empowerment’s technology products. You will support our customers by providing helpful information, answering questions, and responding to inquiries with a sense of urgency via phone, email, and/or video calls.

The ideal candidate will have a passion for helping others, great interpersonal and communication skills, and the ability to think on their feet to solve problems with customer accounts.

Here is what you’ll do

  • Updating contact information for accounts.
  • Escalate customer inquiries when needed.
  • Responsible for inbound and outbound calls with customers.
  • Responsible for technical support including, but not limited to, password resets and system navigation.
  • Engage current customers and build sustainable relationships.
  • Documents all customer interaction in CRM system.
  • Contact clients to inform them about changes or corrections to anything related to their account or products.

Here’s the schedule you’ll work and the total compensation & Benefits package

  • Hours are 8:00 to 5:00 - Mon-Fri  (On-Site)
  • On-the-job training provided
  • 15 Days PTO given up front in your first year
  • 8 Paid Holidays + 2 Floating Holidays
  • Pay rate $17/hr
  • 100% paid medical/dental/vision/LTD/STD/Life (Employee & Dependents) 
  • 401K plan - 4% match
  • Exceptional Onboarding Process
  • And many more benefits

EEO Statement

Instructional Empowerment provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, age, sex, gender identity or expression, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
 

Want to learn more about Instructional Empowerment?

Instructional Empowerment (IE) works with educational partners to eliminate generational poverty through systemic change in K-12 education.  Do you see yourself as a change agent of this most urgent priority? Will you join us on this mission?

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